{"id":1790,"date":"2014-10-21T11:57:02","date_gmt":"2014-10-21T16:57:02","guid":{"rendered":"http:\/\/gearmotorblog.wordpress.com\/?p=1790"},"modified":"2020-05-13T22:13:02","modified_gmt":"2020-05-13T22:13:02","slug":"bodine-customer-service","status":"publish","type":"post","link":"https:\/\/www.bodine-electric.com\/blog\/bodine-customer-service\/","title":{"rendered":"Answers to the Most Common Customer Service Questions"},"content":{"rendered":"<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 150px; padding-right: 10px;\" align=\"center\" valign=\"top\"><a href=\"https:\/\/www.bodine-electric.com\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3629\" src=\"https:\/\/www.bodine-electric.com\/blog\/wp-content\/uploads\/2014\/10\/bodine-gearmotors-homepage-134x300.png\" alt=\"\" width=\"170\" height=\"380\" \/><\/a><\/td>\n<td valign=\"top\" height=\"100\">\n<h4><strong>1. Where and how can I learn more about Bodine Electric Company and your products?<\/strong><\/h4>\n<ul>\n<li><a title=\"Bodine Electric Web Site \" href=\"http:\/\/www.bodine-electric.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">bodine-electric.com<\/a> &#8211; Our web site provides all critical information with just a few clicks! Enter a serial number on our support page, or a model number in our &#8216;item search&#8217; tool to start.<\/li>\n<li><a title=\"Online Store\" href=\"http:\/\/www.bodine-electric.com\/Asp\/MerchandiseMenu.asp\" target=\"_blank\" rel=\"noopener noreferrer\">Online Store<\/a>\u00a0&#8211; Do you need a quick gearmotor sample to test your new design? <strong>With over 1,200 standard products to choose from we&#8217;ve got you covered<\/strong>, or contact one of our <a title=\"Bodine Distributor Locator\" href=\"http:\/\/www.bodine-electric.com\/Asp\/Distribuloc.asp\" target=\"_blank\" rel=\"noopener noreferrer\">many distributors<\/a> in your area.<\/li>\n<li><strong><a title=\"Custom Solutions\" href=\"http:\/\/www.bodine-electric.com\/CustomSolutions\/\" target=\"_blank\" rel=\"noopener noreferrer\">Custom Solutions<\/a>\u00a0&#8211;<\/strong> If a stock gearmotor, motor or control\u00a0does not fit your application, our team of application engineers will help design one that perfectly fits your needs.<\/li>\n<li><a title=\"Bodine Electric Facebook Page\" href=\"https:\/\/www.facebook.com\/pages\/Bodine-Electric-Company\/144709025599055\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a> &#8211; If you are looking for a quick snapshot of who we are, check us out on <strong>social media.<\/strong> You can find us on Facebook, Twitter, Google+ and LinkedIn.<\/li>\n<li><a title=\"Bodine Electric Catalog S17a\" href=\"http:\/\/www.bodine-electric.com\/literature\/s17\/asp\/AboutCatalog.asp\" target=\"_blank\" rel=\"noopener noreferrer\">Catalog S17a<\/a> &#8211; For offline discussions. Our paper catalog features over 1,200 standard products and includes many new stock items.<\/li>\n<li><a title=\"Selection Guide\" href=\"https:\/\/www.bodine-electric.com\/core\/files\/bodineelectric\/resources\/Bodine-Gearmotors-1-2-3-Selection-Guide-07481011B.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Selection\u00a0Guide<\/a>\u00a0&#8211; Want to learn more about sizing a gearmotor? Our <strong>1-2-3 selection guide<\/strong> walks you through the necessary steps to specify the right gearmotor for your application.<\/li>\n<\/ul>\n<hr \/>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"top\" valign=\"top\"><a href=\"https:\/\/www.bodine-electric.com\/contact-us\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3636  alignleft\" src=\"https:\/\/www.bodine-electric.com\/blog\/wp-content\/uploads\/2014\/10\/bodine-gearmotors-contact-us-300x178.png\" alt=\"\" width=\"170\" height=\"101\" \/><\/a><\/td>\n<td style=\"width: 150px; padding-right: 10px;\" valign=\"top\" height=\"100\">\n<h4><strong>2. How do I get a quote or contact someone to learn more?<\/strong><\/h4>\n<ul>\n<li>Our <a title=\"Bodine Electric Product Support\" href=\"https:\/\/www.bodine-electric.com\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service and technical support<\/a> team is available 5 days a week from 7:15am to 5:00pm CST. We are happy to discuss your application requirements or product selection. Feel free to call at 773-478-3515 or email us at <a title=\"Email Bodine Electric \" href=\"mailto:info@bodine-electric.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@bodine-electric.com<\/a>.<\/li>\n<li>You can also identify\u00a0your local Bodine distributor by using our online <a title=\"Bodine Electric Distributor Locator Tool\" href=\"http:\/\/www.bodine-electric.com\/Asp\/Distribuloc.asp\" target=\"_blank\" rel=\"noopener noreferrer\">distributor locator<\/a> tool. Simply enter\u00a0your zip code on the homepage to see a list of authorized distributors and solution partners in\u00a0your area.<\/li>\n<li>Our <a title=\"Bodine Electric Regional Sales Manager Search Bar\" href=\"http:\/\/www.bodine-electric.com\/Salesreps\/Asp\/Salesreps.asp\" target=\"_blank\" rel=\"noopener noreferrer\">regional sales managers (RSM)<\/a> are seasoned gearmotor experts that will help you find the right solution and best quote. Just enter your zip code on our home page and we&#8217;ll connect you to one of our RSMs in your area.<\/li>\n<\/ul>\n<hr \/>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 150px; padding-right: 10px;\" align=\"center\" valign=\"top\">\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3641 size-full\" src=\"https:\/\/www.bodine-electric.com\/blog\/wp-content\/uploads\/2014\/10\/bodine-gearmotors-cad-downloads.png\" alt=\"\" width=\"202\" height=\"153\" \/><\/h4>\n<\/td>\n<td valign=\"top\" height=\"100\">\n<h4><strong>3. Do you offer 2D or 3D CAD files and how can I get one?<\/strong><\/h4>\n<ul>\n<li>Yes, you can download AutoCAD 2D drawings, SolidWorks STEP (3D) files, or 2D drawings as PDFs from our web site.<\/li>\n<li>To download a CAD drawing or 3D model of our stock products, search by model number or specifications.<\/li>\n<\/ul>\n<p style=\"text-align: center;\">\u00a0Copyright <a title=\"Bodine Electric Home Page\" href=\"http:\/\/www.bodine-electric.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bodine Electric Company<\/a> \u00a9 10\/2014. All rights reserved.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"1. Where and how can I learn more about Bodine Electric Company and your products? bodine-electric.com &#8211; Our web site provides all critical information with just a few clicks! Enter a serial number on our support page, or a model number in our &#8216;item search&#8217; tool to start. Online Store\u00a0&#8211; Do you need a quick<br \/><br \/><br \/><br \/><a class=\"view_link\" href=\"https:\/\/www.bodine-electric.com\/blog\/bodine-customer-service\/\"> VIEW<\/a>","protected":false},"author":2,"featured_media":3643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,10],"tags":[21],"class_list":["post-1790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","category-standard-products","tag-bodine-electric-company"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Answers to the Most Common Customer Service Questions - Bodine - Gearmotor Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bodine-electric.com\/blog\/bodine-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answers to the Most Common Customer Service Questions - Bodine - Gearmotor Blog\" \/>\n<meta property=\"og:description\" content=\"1. 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